Digital downloads
Because digital products cannot be returned once downloaded, all sales of planners, guides, and printables are final. If your file arrives damaged or you have trouble downloading it, email us at support@missionreadyfamily.com and we will make it right with a replacement file.
Personalized ornaments
Each ornament is printed to order with the name and year you provide, so we cannot accept returns on ornaments that were produced correctly. Please double-check your spelling before you check out.
If your ornament arrives damaged, defective, or with a printing error on our end, let us know within 14 days of delivery at support@missionreadyfamily.com and we will replace it or refund you.
How to request help
Email support@missionreadyfamily.com with your order number and a description of the issue. We aim to respond within 2 business days.